Privacy Policy

/Privacy Policy
Privacy Policy2018-05-24T08:38:16+00:00

This privacy policy is for Ilona Biggins and for its website ilonabiggins.co.uk and governs the privacy of its users who choose to use it. Protecting the privacy of our website visitors and customers is very important to us. This policy will set out what information we collect at shows and on our website and how we will treat your personal information. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ilona Biggins may change its policy and will update this page immediately. You should check this page from time to time to ensure that you are happy with any changes that may have occurred. This policy is effective from 22nd May 2018.

Collection of Personal Data

We may collect Personal Data about you from a number of sources, including the following:

  • When you agree to buy a product from us, in which case this may include your contact details.
  • When you contact us with an enquiry or in response to a communication from us.
  • When you complete a form to join our mailing lists at any events we may attend

We may collect the following information and why:

  • Name & Address

We will use this to deliver your order

  • Email address

We use this to keep you updated about your order status. If you join our mailing list, we will also use your email address to inform you of our latest promotions and products

  • Contact Telephone Number

We will only use your phone number if we need to contact you with a query regarding an order or a query you have raised with us. We will never use your number to cold call.

  • Payment Details

Pay for order
All payment information is handled by a professional payment portal (Sagepay). Ilona Biggins never store any card information.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may periodically send promotional emails about what shows are near you, special offers or other information which we think you may find interesting using the email address which you have provided. This information WILL NOT be shared with ANY third parties, unless required to do so by law. You can unsubscribe at any time via phone or email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These include an SSL certificate on this website and CAPTCHA on submission forms.

Credit card information is stored digitally, through secure websites. No credit card information is stored on the premises. Credit card details are encrypted, and once used, are no longer accessible.

All Phone numbers, names and addresses are stored digitally.

If you receive our Next Show Email or any other Emails, your personal data in held by the third party that we use for sending these mailings (Mailchimp). You can view their privacy policy here. At any time if you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Use of Cookies

A cookie consists of information sent by a web server to a web browser, and is stored by the website visitor’s browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

This website uses cookies to monitor its visitors to better understand how they use it. Tracking software allows us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). Without these cookies, this understanding and some functionality may be lost. Cookies also allow us to better the users experience while visiting the website.

Google Analytics

We use also Google Analytics to help us understand how our website is being used so that we can improve it and our services. Google Analytics generates statistical and other information about how websites are used by using cookies which are stored on users’ computers.

Google will store this information. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html. Most browsers allow you to refuse to accept cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.